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Frequently Asked Questions

Below are questions and answers to common Buoyweather issues. If you are unable to resolve your issue, please visit our contact page to send us a message.

Click the question below to navigate to the answer.

How do I subscribe?

How do I renew my subscription?

Why do you require a credit card for a free trial?

How can I cancel my subscription or free trial?

You show me as expired but I'm paid up!

How do I get my browser to save my login information?

Why isn't my username and/or password working?

How do I change units to metric or English?

How do I edit or delete my favorites?

How do I set up or cancel forecast emails?

Can I share my account with someone else?

Why isn't the map loading for me?

Can we use Buoyweather data on our web site?

Why is my region only displaying a three or four day forecast?

Why is the wind/swell forecast "Unavailable" for my location?

Your forecast is wrong. It says wind at 25 and we see gusts to 40.

A hurricane is approaching, but your forecast has green flags?

How do I become a premium app user?



How do I subscribe?

Click here to start your free 15-day trial. The Buoyweather subscription is $US79.95 per year or $US14.95 per month for unlimited use of long-range forecasts, the forecast email system, as well as access to over 100 advanced charts and tools for your specific locations. Payments are done online by either Visa, MasterCard or American Express.

How do I renew my subscription?

Go to "My Account" in the main menu. First make sure the credit card details are correct and then click "Renew Account".

Why do you require a credit card for a free trial?

Buoyweather is a valuable planning tool and our accurate forecasts can help keep you safe. If we didn't require a card, people could use free trials endlessly. We believe allowing 15 days to cancel is extremely fair. It takes a little time to understand the power of Buoyweather's services. We've found that two weeks is plenty of time to see if our tools are right for you.

How can I cancel my subscription or free trial?

Buoyweather subscription billing is in your control. You can turn auto-renew off or on anytime you need. Visit My Account - Payment Settings and click "Cancel Renewal" to change your setting. You can also get to this page by clicking "My Account" on the main navigation menu. Turning the auto-renew billing feature to "off" will cancel your subscription and premium access will stop at the end of your current subscription period. If you are within a 15 day trial period, you will not be charged.

You show me as expired but I'm paid up!

Sometimes our system gets a little stuck in remembering user status. To clear this simply click Log Out at the top of the page, and then log back into Buoyweather.

How do I get my browser to save my login information?

When you first use the login form, all modern browsers will ask if you want to save your login info. If you say no the first time or your browser did not ask, you will need to go to your browser's help tab and search "password". This will bring up the directions for saving form passwords. We do recommend that you always update your browser to the latest version. Updates usually fix issues and increase security and speed. We suggest using Chrome, Firefox or Safari browsers for the best performance and ease of use. They are free, faster and easier to use than Microsoft IE. For more information on these browsers, see below:

Why isn't my username and/or password working?

Either your account is expired or you are using the incorrect username or password. If it has been a year since you subscribed your account may be expired. First check your account status in the My Account section. If it shows active, it means the incorrect username/password is being entered in the forecast login. The secure login into your account is different than the forecast login which does not need to be secure. No account details there.

The username is the full email address originally used to register, all the way to the .com, .au, etc. Passwords are case sensitive, meaning you must use upper-case or lower-case characters correctly. If you can log into My Account, that is the same login for forecasts. If you have forgotten your password, we can send it to you. Click here for forgotten passwords.

How do I change units to metric or English?

When you are looking at a forecast and prefer to see different units, open the tab on the left titled "Location Forecasts". There is a "Change Units" link that will change the page you are looking at and a "Set Units" tool that will permanently save your preference throughout the site.

How do I edit or delete my favorites?

To edit your favorites, navigate to any forecast page - you can select any location from the map, or one of your favorites. Once you get to a forecast, you will see the "My Favorites" drop-down at the top of the panel on the left side. When you click on "My Favorites" you will see all of your favorites display with a section for "Account Tools" at the bottom. Under "Account Tools" click "Edit Web Favorites" to manage your current list of desktop favorites.

How do I set up or cancel forecast emails?

Adjusting forecasts emails is simple. To add an email, visit the forecast point you want emailed to you online and you'll see links at the top of the page to "Add to Daily Email" or "Add Email Alert". To cancel an email, visit any forecast point online. It doesn't matter where. Above every forecast point is a link to edit daily emails or alerts and you can cancel from there.

Can I share my account with someone else?

Accounts are for individual use only. We carefully monitor the number of IP addresses (computers) accessing accounts and at what times. It is OK to use Buoyweather from home, work, laptop, and when you travel. We once had an account that had about 100 computers a day using it! That's not cool.

Why isn't the map loading for me?

Sometimes your web browser will store files (images, buttons, icons) from different websites for future use. These files can conflict with the features on our map page, so it is best to clear your cache and cookies in order to load our map. Click here for a tutorial on clearing your cache in all browsers. Click here for a guide to deleting cookies in all browsers.

Can we use Buoyweather data on our web site?

Yes, we have a forecast widget you can add to your site. Go to the Buoyweather forecast location you would like to provide on your site. If you're not already there, go to the "7 Day Graph" and scroll to the bottom of the page. You'll see a button to "Create Forecast Widget".

Why is my region only displaying a three or four day forecast?

Some locations such as the Great Lakes and the Sea of Cortez display a 3 day forecast model. These locations have more variability in terms of weather and wind, and require a unique model to get a more precise forecast, which is generally also shorter in time period. To see the 7 day forecast for a location such as the Sea of Cortez first select the location, then select "Location Forecasts" from the side panel, and click on "7 Day Graph."

Why is the wind/swell forecast "Unavailable" for my location?

In some cases, we have developed targeted models that are specific to a particular region (Sea of Cortez, Mediterranean, etc.). It is important that you use our locations menu in the left rail to navigate to your point in order to ensure that the appropriate models are ran to generate your forecast. If your forecast is unavailable, start back at the homepage and choose the region you are looking for from the locations menu to refresh the model.

Your forecast is wrong. It says wind at 25 and we see gusts to 40.

Forecasting weather is not an exact science and forecasts will not always be spot-on. The same goes for official human-made forecasts, which are occasionally wrong. Extensive skill and experience is required for interpreting the model's outlook. We would like to empower you to do this yourself rather than rely on someone else. For instance, next time the model says 25 knots for that area, keep in mind that gusts may be up to 40 knots. Next time you visit a Virtual Buoy map page, read the user tips below it. They provide basic forecasting concepts to empower you to interpret what you are looking at.

A hurricane is approaching, but your forecast has green flags?

Virtual Buoy forecasts are not hurricane, cyclone, typhoon, or tropical storm forecasts. The storm circulations are too small at the eye for the models to calculate central pressure or wind speeds. Storm forecasts are done by teams of forecasters carefully studying satellite data. We have our own tropical storm tracking system and links to other resources in the left menu. Please use them if a storm is near.

How do I become a premium app user?

If you haven't already, download the free Buoyweather App on iTunes or Google Play. Users who download the free Buoyweather app receive access to 2-day marine weather forecasts and can save their favorite points for 1-click access.

Premium users are subscribers who pay for a premium account through the website product. Premium users may login on the app to receive unlimited access to the Buoyweather features they are accustomed to enjoying. This includes full 7-day marine weather forecasts, detailed wind and swell charts, satellite imagery and much more.