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Frequently Asked Questions

Below are questions and answers to common Buoyweather issues. If you do not find the answer to your question or resolve your issue, please visit the Contact Us page to send us a message.

Click the question and go to the answer.

How do I subscribe?

How do I renew my subscription?

How can I cancel my subscription or free trial?

You show me as expired but I'm paid up!

Getting your browser to save log in details

My username and password no longer work.

How do I change units to metric or English?

How do I cancel or set up forecast emails?

Why do you require a credit card for a free trial?

Can I share my account with someone else?

Can we use Buoyweather data on our web site?

Your forecast is wrong. It says wind at 25 and we see gusts to 40.

There is a hurricane approaching and your forecast has green flags?

Free vs. Premium Buoyweather App Users



How do I renew my subscription or free trial?

Go to the "My Account" page on the main menu. First make sure the credit card details are correct and then click the renew account link.

How can I cancel my subscription?

Buoyweather subscription billing is in your control. You can turn auto-renew off or on anytime you need. Visit the "My Account - Payment Settings" page and click "Cancel Renewal" to change your setting. You can also get to this page by clicking "My Account" on the main navigation menu. Turning the auto-renew billing feature to "off" will cancel your subscription and Premium access will stop at the end of your current subscription period. If you are within the 15 days trial, you will not be charged.

You show me as expired but I'm paid up!

Sometimes our system gets a little stuck in remembering user status. To clear this simply click on the LOGOUT link at the top of the page, and then log back into Buoyweather.

How do I subscribe?

Click Here to start your free 15-day trial. The Buoyweather subscription is $US79.95 per year or $US14.95 per month for unlimited use of long-range forecasts on the web site, or on mobile and apps,and the forecast email system, as well as access to over 100 charts and tools for your specific locations. Payments are done online by either Visa, MasterCard or American Express.

Getting your browser to save login details

When you first use the login form, all modern browsers will ask if you want to save the login info. If you say no first time or your browser did not ask, you will need to go to your browsers help tab and search "password". This will bring up the directions for saving form passwords. We do recommend that you always keep your browser to the latest version. They usually fix broken things and increase security and speed. We suggest using Chrome, Firefox or Safari browsers for the best performance and ease of use. They are free, faster and easier to use than Microsoft IE.

Google Chrome:
http://www.google.com/chrome

Mozilla Firefox:
http://www.mozilla.org/

Apple - Safari:
http://www.apple.com/safari/

My username and password no longer work

Either your account is expired or you are using the incorrect username or password. If it has been a year since you subscribed your account may be expired. First check your account status at the My Account section. If it shows active, it means the incorrect username/password is being entered in the forecast login. The secure login into your account is different than the forecast login which does not need to be secure. No account details there.

The username is the FULL email address used to register all the way to the .com or .au etc... at the end. Passwords are case sensitive. If you can log into the My Account, it is the same login for the forecasts. If you have forgotten the password, we can send it to you. Click here if you need it.

How do I change units to metric or English?

When you are looking at a forecast and prefer to see different units, the tab on the left "Virtual Buoy Formats" has the preference. There is a "Change Units" link that will change the page you are looking at and a "Set Units" tool that will permanently save your preference throughout the site.

How do I set up or cancel forecast emails?

It is very easy to do. To add an email, visit the forecast point you want emailed to you online and you'll see the link above it add daily or add an alert. To cancel an email, visit any forecast point online. It doesn't matter where. Above every forecast point is a link to edit daily emails or alerts and you can cancel from there.

Can I share my account with someone else?

Accounts are for individual use only. We carefully monitor the number of IP address's(computers) accessing accounts and what times. It is OK to use buoyweather from home, work, laptop, and when you travel. We once had an account that had about 100 computers a day using! Many at the same time. That's not cool.

Why do you require a credit card for a free trial?

Buoyweather is a valuable planning tool and our accurate forecasts can help keep you safe. If we didn't, people could use free trials endlessly. We believe allowing 15 days to cancel is extremely fair. It takes a little time to understand the power of Buoyweather's services. We've found that two weeks is plenty to see if it is right for you.

Your forecast is wrong. It says wind at 25 and we see gusts to 40.

It is important to understand where these forecasts come from. They are automatically created directly from NOAA's weather model data. We display what the model says. This will usually correspond closely to official forecasts because this is what they are all based on.

Forecasting weather is not an exact science though and the forecast will never be exactly what happens. Same with official human made forecasts. They are wrong all the time. There is some skill and experience required for interpreting the models outlook. You are better off doing this yourself than relying on someone else.

For instance, next time the model says 25 knots for that area, you should be thinking that gusts may be up to 40. Next time you visit a Virtual Buoy map page, please read the user tips below it. It provides the basic forecasting concepts you need to know and ideas to help you interpret what you are looking at.

Can we use Buoyweather data on our web site?

Yes, we have a forecast widget you can add to your site. Go to the Buoyweather forecast location you would like to provide on your site. Below all the Virtual Buoy forecasts you'll see a link "ADD THIS FORECAST WIDGET TO YOUR SITE".

There is a hurricane approaching and your forecast has green flags?

Virtual Buoy forecasts are not Hurricane, Cyclone, Typhoon, or Tropical Storm forecasts. The storm circulations are too small at the eye for the models to calculate central pressure or wind speeds. Storm forecasts are done by teams of forecasters carefully studying satellite data. We have our own tropical storm tracking system and links to other resources on the left menu. PLEASE USE THEM IF A STORM IS NEAR.

Free vs. Premium Buoyweather App Users

Download the free Buoyweather App on iTunes or Google Play.

Users who download the free Buoyweather app receive access to 2-day marine weather forecasts and can save their favorite points for 1-click access.

Premium users may login to receive unlimited access to the BW features you are accustomed to enjoying. This includes full 7-day marine weather forecasts, detailed wind and swell charts, satellite imagery and much more.